Hubungan Kualitas Pelayanan Antenatal Care (ANC) dengan Kepuasan Ibu Hamil di Puskesmas Seberang Padang tahun 2026

UNIVERSITAS ALIFAH PADANG
Skripsi, Agustus 2026

Annisa Zulianti
Hubungan Kualitas Pelayanan Antenatal Care (ANC) dengan Kepuasan Ibu Hamil di Puskesmas Seberang Padang Tahun 2026.
xiii + 52 halaman, 7 tabel , 2 gambar, 13 lampiran

ABSTRAK

Kualitas pelayanan kesehatan merupakan salah satu faktor yang memengaruhi kepuasan pasien dalam menerima pelayanan kesehatan. Pelayanan Antenatal Care (ANC) yang berkualitas penting bagi ibu hamil untuk memantau kondisi ibu dan janin, mendeteksi komplikasi secara dini, serta memberikan edukasi sesuai kebutuhan. Berdasarkan data cakupan ANC, Puskesmas Seberang Padang memiliki cakupan K1 sebesar 69,8%, K4 sebesar 63,3%, dan K6 sebesar 59,8%, sehingga termasuk puskesmas dengan capaian rendah di Kota Padang. Penelitian ini bertujuan mengetahui hubungan kualitas pelayanan ANC dengan kepuasan ibu hamil di Puskesmas Seberang Padang Tahun 2026.
Penelitian ini menggunakan metode kuantitatif dengan desain cross sectional. Penelitian dilaksanakan di Puskesmas Seberang Padang pada Maret–Agustus 2026, dengan pengumpulan data pada 1-11 Agustus 2026. Populasi penelitian sebanyak 313 orang dan sampel sebanyak 76 ibu hamil yang dipilih menggunakan teknik quota sampling. Data dikumpulkan menggunakan angket dan dianalisis secara univariat serta bivariat menggunakan uji Chi-Square.
Hasil penelitian menunjukkan bahwa sebagian besar ibu hamil menilai kualitas pelayanan ANC tidak bermutu, yaitu 59 ibu hamil (77,6%). Sebanyak 41 ibu hamil menyatakan tidak puas terhadap pelayanan ANC. Hasil uji Chi-Square menunjukkan nilai p = 0,001 (p < 0,05), sehingga terdapat hubungan yang signifikan antara kualitas pelayanan ANC dengan kepuasan ibu hamil.
Terdapat hubungan yang signifikan antara kualitas pelayanan Antenatal Care (ANC) dengan kepuasan ibu hamil di Puskesmas Seberang Padang Tahun 2026, di mana semakin baik kualitas pelayanan maka semakin tinggi tingkat kepuasan ibu hamil. Puskesmas Seberang Padang perlu meningkatkan mutu pelayanan ANC melalui perbaikan ketepatan waktu, respons petugas, fasilitas, dan komunikasi informasi kepada ibu hamil

Daftar Bacaan : 34 (2016–2026)
Kata Kunci : Antenatal Care (ANC), Ibu Hamil, Kualitas Pelayanan, Kepuasan.

UNIVERSITAS ALIFAH PADANG
Bachelor Thesis , August 2026

Annisa Zulianti
The Relationship between the Quality of Antenatal Care (ANC) Services and Pregnant Women's Satisfaction at Seberang Padang Public Health Center in 2026
xiii +52 pages, 7 tables, 2 figures, 13 appendices

ABSTRACT
Health service quality is one of the factors that influences patient satisfaction in receiving health services. Quality Antenatal Care (ANC) is important for pregnant women to monitor maternal and fetal conditions, detect complications early, and provide education according to their needs. Based on ANC coverage data, Seberang Padang Public Health Center had K1 coverage of 69.8%, K4 coverage of 63.3%, and K6 coverage of 59.8%, making it one of the health centers with low coverage in Padang City. This study aimed to determine the relationship between the quality of ANC services and pregnant women's satisfaction at Seberang Padang Public Health Center in 2026.
This study used a quantitative method with a cross-sectional design. The research was conducted at Seberang Padang Public Health Center from March to August 2026, with data collection carried out from August 1 to 11, 2026. The study population consisted of 313 pregnant women, with a sample of 76 pregnant women selected using the quota sampling technique. Data were collected using questionnaires and analyzed using univariate and bivariate analyses with the Chi-Square test.
The results showed that the majority of pregnant women rated the quality of ANC services as poor, namely 59 pregnant women (77.6%). A total of 41 pregnant women reported being dissatisfied with ANC services. The results of the Chi-Square test showed a p-value of 0.001 (p < 0.05), indicating a significant relationship between the quality of ANC services and pregnant women's satisfaction.
There was a significant relationship between the quality of Antenatal Care (ANC) services and pregnant women's satisfaction at Seberang Padang Public Health Center in 2026, where better service quality was associated with higher levels of pregnant women's satisfaction. Seberang Padang Public Health Center should improve the quality of ANC services by improving timeliness, staff responsiveness, facilities, and communication of information to pregnant women.

References : 34 (2016–2026)
Keywords : Antenatal Care (ANC), Pregnant Women, Satisfaction, Service Quality.